FAQs
Gmola, could be selling a particular style at different prices as may be set by each such seller respectively. The product price on the listing page of the platform, may not always reflect the lowest price for that particular style. This is because the price is displayed on the list page is selected based on the application of a number of parameters and price is only one such parameter. However, once you land on the product display page on the platform for a specific style, you will have access to the price offered by all sellers on the platform for the relevant style.
If you receive an e-mail, a call from a person/association claiming to be from Gmola seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Gmola or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Here are a couple of baits fraudsters often use to cheat consumers:
Congratulations! You have been nominated as a ‘Top Gmola customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.
Hi, I’m calling from Gmola. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.
You can contact us (connect@gmola.com) in that case you areunable to find options.
Number of days to pickup a product may vary as per the Logistics team.In that case we are unable to pick it up you need to courier it.
You can find out if Gmola delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.
You can cancel it any time .If having any issue ,Please get in touch with us (connect@gmola.com)
Yes, You can modify the shipping address of your order before we have processed (packed) it.You can mail us (connect@gmola.com) and somebody will get in touch you for sure.
If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within a day or two or immediate
(9)What is Gmola's Return and Exchange Policy? How does it work?
You can return or exchange product within 10 days and product should be as we shipped to you initially. Non- returnable products/categories cannot be exchanged.
(10)What is No Questions Asked Returns?
We will ask no questions but your feedback matters to us.
Upon successful pickup of the return product , Gmola will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.
This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Gmola assumes no liability in this regard. For more details, please call our customer care (connect@gmola.com).
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Gmola assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.
In case you do not have your mobile number with you anymore, Gmola can use a saved credit/debit card detail from your account, to match for expiry date and give you the option to change your password and update your new mobile number in your account. There is no charge made to the card in this process.
We support the following payment options at GMOLA:
- Cash On Delivery (available in selected pin codes)
- Credit Card
- Debit Card
- Net banking
- Gift Card
- Wallet
Gmola reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
Following rules will govern whether or not additional GST will be applicable on the products purchased by you:
1) GST applicability:
(a) For a product,
(i) if the fulfillment is done on or after July 1st, 2017 and
(ii) if the order is placed before 15th November, 2019, and,
(iii) total discount percentage is more than 19% of MRP,
then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.
(b) For a product, if the order is placed on or after 15th November 2019, the discounted prices displayed on Gmola platform shall be inclusive of all taxes, including GST.
2) GST amount: If applicable, the amount of GST collected from customer depends on category, for example
(i) Apparel/Clothing: Max 12%
(ii) Footwear: Max 18%
(iii) Home Furnishing: Max. 28%
(iv) Accessories/Other Categories: Max 28%
3) On and from 15th November, 2019, the discounted prices displayed on the Gmola platform shall be inclusive of all taxes.